Contact Us

This page explains how to contact us and what information helps us answer you quickly. Live chat and e-mail are the two ways to reach our support team.

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How to reach us

Our live chat is open 24/7 and is the quickest way to get an answer. You will find it on every page of the site once you are signed in.

You can also write to us at support@casino-vave.co.uk at any time. We answer e-mails in the order they arrive.

What to have ready when you write

Giving us the detail below in your first message usually saves a round of questions:

Your username, so we can find your account with us.
The game, round or transaction the message is about.
The date and time it happened, with your time zone if you are outside the UK.
Any screenshot or error message you have.

Keep your details safe

Please never send your password or your full card number. We do not ask for them.

Common questions we help with

Our team deals with most account matters directly, including:

Account access, personal details and verification documents.
Deposits, withdrawals and the payment methods shown in the cashier.
Bonuses, wagering progress and the terms attached to an offer.
Technical issues with a game, the site or a mobile browser.

How to raise a complaint

If something has gone wrong, write to support@casino-vave.co.uk with Complaint in the subject line and set out what happened.

We acknowledge every complaint in writing and reply with our answer once the matter has been looked into. If our answer does not settle it, we will tell you how to take the matter further, as set out in our terms.

Safer gambling support

Gambling is for over-18s only. You can set deposit limits, take a time-out or self-exclude in your account, and free confidential help is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.