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Terms & Conditions
From the game library
From the game library
Accepting These Terms and Changes We Make
These terms, together with our privacy policy, the rules of each game and the terms of any promotion you take part in, form the agreement between you and Vave Casino. They apply each time you log in, deposit, place a stake or ask for a withdrawal.
By opening an account, or by continuing to use one you already hold, you confirm that you accept these terms. If there is any part of them you do not accept, please stop using the account and contact us so that it can be closed.
We may update these terms from time to time, for example when a feature changes, when our payment or verification processes change, or when the rules we follow are updated. Where a change affects you materially, we will tell you before it takes effect by e-mail or by a message in your account. Using your account after that date means you accept the updated version.
The English version applies
Where these terms are made available in another language, the English version is the one that applies if the two differ.
Who Can Open an Account and Keeping It Secure
An account with us is personal to you. Before you register, please check that each of the following is true:
- You are 18 or over. Gambling with us is for adults only, and age checks apply to every account.
- You are resident in the United Kingdom and are registering in your own name, using your own details.
- You hold only one account with us. Duplicate accounts may be closed and any bonus funds linked to them removed.
- You are using your own money and your own payment methods, not those of another person.
- You are not self-excluded from gambling with us and are not registered with a national self-exclusion scheme.
- You have the legal capacity to enter into this agreement.
The details you give us must be accurate and complete, and you must keep them up to date in your account settings. If we cannot match your details to the documents you later provide, withdrawals may be held until the position is clear.
Your login details
You are responsible for activity on your account. Keep your password private, do not let anyone else play on your account, and use a password you do not use elsewhere. Tell us straight away if you think someone else has your login details, and we will restrict the account while we look into it.
Verification of Your Identity, Age and Address
We hold a gaming licence and are required to know who our customers are, so we verify every account. We will normally ask for verification before your first withdrawal, and we may ask earlier, for example once deposits reach a threshold set out in the cashier.
The documents and information we may request include:
- Photographic identification showing your name and date of birth.
- A recent document confirming your home address.
- Proof that the payment method used belongs to you.
- Where required, information about the source of the funds you are gambling with, such as evidence of income or savings.
Your documents are handled in line with our privacy policy. While a check is open, we may pause withdrawals or restrict play. We will tell you what is still outstanding and answer any questions by e-mail or live chat.
Accounts held by under-18s
If we find that an account holder is under 18, the account is closed, all winnings are void and we return any deposits that have not been staked.
Deposits, Withdrawals and Bonuses
Paying in and cashing out
- The payment methods open to you, the minimum and maximum amounts and any processing times are shown in the cashier when you are logged in.
- Where possible we return funds to the same method you used to deposit. If that is not possible, we will agree a suitable alternative with you.
- Withdrawals are processed once verification and any other required checks are complete. Pending requests you can cancel are shown in your account.
- Your account is not a bank account. We do not pay interest on balances, and funds credited in error may be adjusted or removed.
Bonuses and promotions
Every offer has its own terms, which sit alongside these terms and are published with the offer. Please go through them before you opt in. In general:
| Term | What it means for you |
|---|---|
| Wagering requirement | How many times a bonus must be staked before the balance can be withdrawn, as stated in the offer. |
| Maximum stake | A cap on the stake you may place while a bonus is active. Going above it can void the bonus and anything won from it. |
| Expiry | Bonuses and free spins run for a limited period and are removed once that period ends. |
| Eligible games | Games contribute to wagering at different rates, and some do not contribute at all. |
We may withdraw an offer where promotions are used in a way they were not intended for, including duplicate accounts, acting with others to claim the same offer, or low-risk staking patterns used only to clear wagering. In those cases we may remove the bonus and anything won from it, and pay out your own deposited funds.
Safer Gambling, Closing and Suspending Accounts
Gambling should stay enjoyable and affordable. The tools below are free and available in the safer gambling area of your account:
- Deposit limits on a daily, weekly or monthly basis, at the levels shown in your account.
- Reality checks that tell you how long a session has been running.
- Time-outs that lock the account for a short cooling-off period.
- Self-exclusion for a longer fixed period, during which we will not accept your stakes or send you marketing.
You can also self-exclude from all licensed online operators in Great Britain through GamStop. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline. Once a self-exclusion starts, we cannot reopen the account before the period you chose has ended.
Closing or suspending an account
- At your request. Ask us by live chat or e-mail at any time, and we will return any withdrawable balance.
- Inactivity. If an account stays dormant for a long period, we may close it after contacting you, in line with the dormant account rules shown in the cashier.
- Breach or risk. We may suspend or close an account where these terms are broken, where verification is not completed, or where our licensing and legal obligations require it.
Suspension does not affect bets already settled. On closure we return any balance that is yours, less any bonus funds or winnings voided under these terms.
Complaints, Liability and Governing Law
Complaints and disputes
If you are unhappy with something, contact us through live chat or write to support@casino-vave.co.uk with your username and what happened. We will acknowledge your complaint, look into it and reply within a reasonable time, keeping you updated if we need longer.
If we cannot settle the matter between us, you can refer it free of charge to the independent alternative dispute resolution provider named in our complaints information. That process is separate from ours, and we will take part in it.
Our liability
We take reasonable care to keep the site and games working properly, but we cannot promise that they will always be available or fault-free. If a game malfunctions, affected bets are void and stakes are returned; a result produced by a fault is not payable. We are not liable for losses caused by your own device or connection, or by someone else using your login details. Nothing here limits liability that cannot be limited by law.
Governing law
These terms are governed by the laws of England and Wales. If any part of them cannot be enforced, the remaining parts continue to apply.
