Bonus Terms and Conditions

What these bonus terms cover

These bonus terms and conditions apply to all promotional offers we make available to players in the United Kingdom, including deposit matches, free spins, cashback, loyalty rewards and prize draws. They form part of our general terms and conditions, and both apply to your account with us at the same time.

Each offer also carries its own details, shown with the offer itself and in your account: the qualifying deposit, the wagering requirement, the games the bonus can be played on and the point at which it expires. Where those details differ from the general position set out here, the details shown with the offer apply.

Who can take part

• You must be 18 or over and hold an account registered in your own name, with the registration details you gave us.
• We hold a gaming licence and verify accounts, so identity, age and payment checks may need to be completed before any bonus-related withdrawal is paid.
• Offers are for personal use only. They cannot be transferred, sold or shared, and there is no cash alternative to a non-cash prize.
• Some offers are limited by payment method, by the games they can be used on, or to players we invite directly.
• You may hold only one account. Where several accounts are opened by the same person, household, address, device or network connection, we may limit an offer to one of them.

If you are unsure whether an offer is open to you, ask us on live chat or at support@casino-vave.co.uk before you deposit.

Claiming a bonus and how it reaches your account

Some offers are added automatically when the qualifying conditions are met. Others need you to opt in first, or to enter a code at the point of deposit. The method is stated with each offer.

1. Open the promotion in your account and check the qualifying deposit, the wagering requirement and the expiry period.
2. Opt in where the offer asks you to, and enter the code shown with it before you deposit.
3. Make a deposit of at least the minimum amount set out in the cashier, using a payment method the offer accepts.
4. The bonus is credited to your account, and the cashier shows your cash balance and your bonus balance separately.
5. Play the games the offer allows until the wagering requirement shown in your account is complete.

A code entered after a deposit has been made cannot be applied to that deposit. If a bonus is not credited when you expected it, contact us before you play, because play completed in the meantime cannot be reset. You are never obliged to take a bonus, and you may decline one or cancel it before you begin wagering.

Wagering requirements, contribution and expiry

Bonus funds are promotional credit until the wagering requirement attached to them is met. The table below explains the terms you will see with each offer and in your account.

Winnings from free spins are credited as bonus funds and carry the same wagering requirement as the offer they came from, unless the offer states that they are paid in cash. Where you hold both cash and bonus funds, the order in which they are used is shown in the cashier.

Only one bonus can be active at a time. A further bonus is queued and begins when the active one is completed, cancelled or expired. Progress towards a wagering requirement is shown in your account, and you can check it at any point before you ask for a withdrawal.

Bet limits, excluded play and fair use

Promotions are offered in good faith for ordinary play. The following may lead us to remove a bonus and any winnings derived from it:

• Staking above the maximum bet while a wagering requirement is open.
• Playing games the offer excludes, or using a bonus on a game it was not granted for.
• Low-risk play, such as covering opposing outcomes on the same table or round to clear wagering with little exposure.
• Opening or using more than one account, or acting together with other players as a group to take the same offer repeatedly.
• Giving registration details that are not your own or that cannot be verified, or misstating your location.
• Automated play, software or scripts used in place of your own decisions.
• Taking advantage of a pricing, software or publishing error in an offer, rather than telling us about it.
• A deposit that is later reversed, charged back or shown to come from a source other than your own funds.

Where this happens, we may close the bonus, remove winnings attributable to it and restrict further promotions on the account. Your own deposited funds are not affected, except where we are required to hold them while a check is carried out. We will tell you what we have done and why, and you can ask us to look into the decision again.

Cancelling a bonus, withdrawals and changes to offers

You stay in control of any promotion on your account, and the points below set out what happens when a bonus ends, whether by your choice or ours.

• You can cancel an active bonus at any time on live chat or at support@casino-vave.co.uk. Your cash balance stays available for withdrawal.
• If you ask for a withdrawal while a wagering requirement is open, the bonus and any winnings still attached to it are removed, and the withdrawal is processed from your cash balance.
• Once wagering is complete, bonus funds become cash, subject to any maximum conversion stated with the offer, and can be withdrawn under our usual withdrawal terms.
• We may change, suspend or end an offer at any time, including for a single account where play falls outside these terms. Wagering already under way is honoured where it is reasonable to do so.
• A bonus credited in error, or claimed in a way the offer did not permit, may be removed along with winnings from it.

If you disagree with how a bonus has been handled, contact us and we will look into it under our complaints procedure. If we cannot settle the matter with you, we will explain how to take it further through the dispute resolution route set out in that procedure.

Safer gambling and your marketing choices

Our site is for adults aged 18 and over, and a bonus should never be a reason to stake more than you had planned. The tools below are available in your account at any time and take effect straight away.

• Deposit, loss and stake limits, set for a day, a week or a month.
• Reality checks that interrupt play with a reminder of how long you have been logged in.
• A time-out that closes your account to play for a short, fixed period.
• Self-exclusion for a longer period, during which we will not accept your deposits or send you promotions.
• GamStop, which blocks your access to gambling sites licensed in Great Britain across operators.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline. If you take a time-out or self-exclude, any active bonus on your account is closed and promotional messages stop.